The Postal Museum and Mail Rail

‘The Postal Museum documents the history of Britain’s most famous social network…the post.
Discover the history of the postal service from it’s inception to present day. From 19th century tales about how a lioness delayed the post to 21st century gold post boxes this small exhibition will educate and entertain both adults and children alike.’


Travelling from south east London, we found the easiest way to get to the museum was by taking a train to Cannon Street station and then taking a number 17 bus from outside the station. Get off at Guilford Street and it’s a 2 minute walk to the museum.

I booked tickets online before we went and I’d advise anyone to do this, especially for the Mail Rail. I had booked a joint ticket for the Postal Museum and Mail Rail ride, which seemed to be the best value. We found the Mail Rail ride to be the highlight of the day.

Following on from this, please note that during the week there are a few tickets released on the day for the Mail Rail but this does not happen at the weekend. If you don’t have a ticket for the Mail Rail ride, you can still access the accompanying exhibition with your Postal Museum ticket.

Sorted! the Postal Museum Playspace is also bookable online and I recommend anyone to do so. This space can be booked by nurseries and groups so best to book to avoid disappointment.

Don’t forget to check out the What’s On for families on their website to see if there are any special events on the day you visit.

All in all this is a lovely trip that you could easily spend the whole day there.


There’s a kid’s trail that takes place inside this exhibition which staff will hand to you on the admission desk. In addition to this there are plenty of interactives inside such as design your own stamp, fill in a postcard with your favourite mail memory, dress up and send secret messages via pneumatic tubes.

The Mail Rail on the other hand, is in a separate building close by. It’s an underground railway that was used for transporting mail under Mount Pleasant from the 1920s until its closure in 2003. It has now been turned into a 20 minute visitor attraction that takes you through the Mount Pleasant depot, with commentary and videos that tell the intriguing story of this underground network.

Alongside the Mail Rail is a small exhibition, which again seems to be targeted at both adults and children. There’s the fascinating history of the mail rail to learn and activities such as sorting mail on the move (the floor moves as you try and sort letters), flipping switches to control a train and being able to sit in an old mail rail train (ok for kids for very awkward for adults!)

Ticket prices vary, depending on what attractions you want to see.

Address: 15-20 Phoenix Place, London, WC1X 0DA

Opening Hours: 10.00 – 17.00 daily (excluding 24-26 Dec)


Tickets: here

Playground: None as such, but for £5 you can explore Sorted! The Postal Play Space, a special area designed for children aged 8 and under where children can man their own post office, collect, sort, scan letters and deliver mail.

Sessions start at 10:00 with the last one commencing at 16:00. Each session lasts 45 minutes.

There’s also a place where you can purchase food and drinks inside whilst your kids play.

Cafe: In the main exhibition building, you enter via the café. It’s called The Counter Cafe. It’s serves a range of hot and cold food for eating in or taking away and has highchairs and free WiFi. Open 10:00-17:00.

Toilets: Yes, in both buildings. Baby change facilities available, in addition to disabled toilets.

Pram / wheelchair / mobility friendly: Yes, there is a buggy area in the Mail Rail building. There are also lifts so the exhibitions are fully wheelchair accessible.

However the Mail Rail Ride has specific restrictions. Please read on their site for further info.

Parking: The Postal Museum does not have visitor carpark but nearby parking can be located via Parkopedia.

Nearest Station: King’s Cross St Pancras and Farringdon stations are both less than a mile away.

Bus: Routes 17, 19, 38, 45, 46, 63, 341 stop nearby.

Additional info: Cycle racks are situated outside the main entrance. Please visit the admission desk for the access code.


Tube: Farringdon, Russell Square, King’s Cross and Chancery Lane.

Phone: + 44 (0)300 0300 700
(Mon-Fri 10:00-17:00)

Email: Contact to be made via an online form here.


Review by Kristen Johnson

Founder of MGF, Helen is a mum of four who spends way too much time on the interweb and not enough time in bed. She loves wearing her dressing gown, car boot sales and watching TV programmes featuring food. Her specialist subjects include 'how to overfill your car boot' and 'how to avoid dusting'. Follow her at Twitter: @Ginfund, Facebook: @MGFund, Instagram: @mummysginfund and online: